How Rock Rush collects, uses, and protects personal data when you interact with our website and services.
Last updated April 2026
Rock Rush ("we", "us", "our") operates the website at rockrush.sa and provides cleaning and maintenance services in Riyadh, Saudi Arabia. We respect your privacy and are committed to protecting the personal data you share with us.
This policy explains what we collect, why we collect it, how we use it, and the choices available to you. By using our website or services, you agree to the practices described below.
Contact information — name, phone number, email, and delivery address — submitted through the contact form, WhatsApp, or booking conversations.
Service details — the type of service requested, property type, preferred dates, and any notes you share so we can prepare a quote.
Technical data — IP address, browser type, device, pages visited, and interaction patterns collected through privacy-friendly analytics (Vercel Analytics and Speed Insights).
Cookies and local storage — strictly necessary cookies for language, theme, and splash-intro preferences. We do not set marketing or advertising cookies.
To respond to enquiries, schedule on-site assessments, and deliver the services you request.
To send service updates, quotes, invoices, and occasional follow-ups related to jobs we have carried out for you.
To improve our website, fix bugs, monitor performance, and understand which content visitors find most useful.
To meet legal obligations, respond to lawful requests from authorities, and defend our rights in case of disputes.
We do not sell your personal data. We share it only with trusted providers that help us run the business (hosting, analytics, payment processing, messaging), and only to the extent each provider needs to perform its role.
Current processors include Vercel (hosting + analytics) and WhatsApp Business (messaging). We require every processor to protect your data and to use it strictly for providing the service to us.
Contact-form submissions and quote requests are kept for up to 24 months, after which they are archived or deleted unless an active contract is in place.
Financial records are retained as required by Saudi tax and commercial law (generally up to 10 years).
Analytics data is retained in aggregate only, with no personally identifying fingerprints tied to an individual visitor.
You can ask us to access, correct, update, or delete the personal data we hold about you. You can also object to specific uses or ask us to stop contacting you at any time.
To exercise any of these rights, write to us using the contact details on the contact page. We respond within 14 business days.
We apply reasonable technical and organisational measures to protect personal data from loss, misuse, and unauthorised access.
No method of transmission over the internet or storage is 100% secure, so while we work hard to protect your data, we cannot guarantee absolute security.
If you have questions about this policy or about how we handle your data, please reach out through the contact form, by email, or on WhatsApp — the details are on our contact page.
We may update this policy from time to time. Material changes will be reflected in the "last updated" date at the top of this page.